Hospital concierge & patient support
Someone alongside your family through the hospital journey
A trained companion accompanies the patient, helps with basic documentation and department coordination, and stays until family arrives.
This is a patient-support service, not emergency medical treatment. In a medical emergency, call 108 (ambulance) or 112.
Support at every stage
Pre-admission
Paperwork, room selection, estimate and insurance pre-authorisation.
During the stay
Department coordination, report follow-ups, daily billing checks.
Insurance & billing
Claim documents, query responses and bill breakdown explained in plain language.
Discharge & after
Discharge summary, medicine handover and home-care handover.
What the agent does
- • Accompanies the patient and helps them settle in at the hospital
- • Assists with admission forms, ID and insurance documentation
- • Follows up on reports and coordinates between departments
- • Explains the running bill and raises billing queries on your behalf
- • Coordinates discharge paperwork and hand-over of medicines and instructions
- • Stays with the patient until a family member arrives
What the agent does not do
- • No clinical care, medication decisions or medical advice
- • No emergency medical treatment or ambulance services
- • No influence over doctors' clinical decisions or hospital charges
This is a patient-support service, not emergency medical treatment. In a medical emergency, call 108 (ambulance) or 112.
Need someone at the hospital today?
Raise a request with the hospital name and the stage you need help with. A coordinator confirms agent availability and calls you back in your chosen contact window.
Request an agentHospitals listed in the request flow are sample data for this prototype.